Toll-Free +1 (833)-356-9231
Independent Educational Guidance — Not Affiliated With MoonPay, Coinbase, Crypto.com, Onchain, or Any Wallet Provider. For general assistance call Toll-Free: +1 (833)-356-9231.

Independent Onchain Wallet Help & Crypto Wallet Guidance

We provide independent educational guidance for users facing problems with onchain wallets, MoonPay, Coinbase Wallet and Crypto.com. We do not control your funds and we will never ask for your seed phrase, private keys or login credentials.

Call Toll-Free Now: +1 (833)-356-9231 View Issues & Resolutions
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Independent Educational Guidance — Not Affiliated With MoonPay, Coinbase, Crypto.com, Onchain, or Any Wallet Provider. For general assistance call Toll-Free: +1 (833)-356-9231.

MoonPay Guidance – Common Issues & Resolutions

Typical problems users face when buying crypto through MoonPay and simple, educational steps they can take. This is not official MoonPay support; it is independent guidance only.

1. MoonPay payment stuck on “Pending”

Symptoms: Card charged or bank debited, order shows “pending” for a long time.

Possible causes: Extra compliance checks, slow bank response, network congestion.

Resolution (Guidance):

  • Log in to MoonPay and review the detailed order status page.
  • Confirm KYC is fully verified and all documents are clear and up to date.
  • Check your email (including spam) for any request for more information from MoonPay.
  • If the order stays pending longer than MoonPay’s stated time, contact MoonPay via their official help center with the order ID.

2. Card Declined / Payment Failed

Symptoms: “Payment failed” or “card declined” before any crypto is delivered.

Possible causes: Bank blocking crypto purchases, incorrect 3-D Secure, card limits.

Resolution (Guidance):

  • Check with your bank whether payments to MoonPay or crypto merchants are allowed.
  • Try another supported card or payment method for your region.
  • Complete 3-D Secure / OTP carefully within the time limit.
  • Ensure international and online transactions are enabled for your card, if required.

3. Crypto Not Arriving in Onchain Wallet

Symptoms: MoonPay order shows “Completed” but your wallet balance has not changed.

Possible causes: Wrong network selected, token not added, or address error.

Resolution (Guidance):

  • Copy the transaction hash from MoonPay and paste it into the correct block explorer.
  • Verify the wallet is set to the same network used by MoonPay (Ethereum, Base, etc.).
  • If the transfer is successful on-chain, manually add the token’s contract address to your wallet.
  • If the transaction went to a wrong address, most providers cannot reverse it; you can only confirm the status.

4. KYC Verification Rejected

Symptoms: Identity documents or selfies repeatedly rejected.

Resolution (Guidance):

  • Upload high-quality photos with all four corners of the document visible.
  • Ensure the document is valid, unexpired and matches your MoonPay account name.
  • Take the selfie in good lighting with your full face clearly visible.
  • If your legal details changed, update your profile before re-submitting documents.

Independent Educational Guidance — Not Affiliated With MoonPay. For general assistance understanding these steps, call our toll-free line.

Call Toll-Free: +1 (833)-356-9231

Coinbase Wallet Guidance – Onchain Issues & Fixes

Guidance for common Coinbase Wallet issues (different from Coinbase Exchange support). This is independent educational information, not official Coinbase support.

1. Coinbase Wallet Won’t Connect to dApps

Symptoms: dApp repeatedly asks to connect or shows “connection failed”.

Guidance:

  • Refresh the dApp page and reconnect using “Coinbase Wallet” or WalletConnect.
  • Confirm the dApp supports your selected network (Ethereum, Base, etc.).
  • On mobile, use the dApp browser inside Coinbase Wallet instead of an external browser.
  • Update Coinbase Wallet to the latest version available.

2. Transaction “Pending” for a Long Time

Symptoms: Send/swap transaction stuck as pending.

Guidance:

  • Check the transaction in a block explorer to see if it’s still pending or already dropped.
  • If the wallet offers “Speed Up”, try sending again with a higher gas fee.
  • During times of high network traffic, transactions may simply take longer to confirm.

3. Lost Access to Coinbase Wallet

Symptoms: Deleted app / lost phone and you can’t open the wallet.

Guidance:

  • Install Coinbase Wallet again on a new device.
  • Restore your wallet with the 12/24-word recovery phrase created at setup.
  • If the recovery phrase is lost, Coinbase cannot restore your wallet — your phrase controls the funds.

4. Token Balance Not Showing

Symptoms: Successful onchain transaction but 0 balance in the wallet view.

Guidance:

  • Switch the network in Coinbase Wallet to match the chain used in the transaction.
  • Add the token contract address manually so the wallet can display the balance.
  • Verify the receiving address exactly matches your Coinbase Wallet address.

Independent Educational Guidance — Not Affiliated With Coinbase. For general assistance understanding these Coinbase Wallet topics, call our toll-free line.

Call: +1 (833)-356-9231

Crypto.com App & DeFi Wallet – Guidance & Resolutions

Independent educational guidance for common Crypto.com and DeFi Wallet issues related to onchain transfers. Not official Crypto.com support.

1. Crypto.com Withdrawal Pending

Symptoms: Withdrawal to an external onchain wallet stuck as “pending”.

Guidance:

  • First-time withdrawals to a new address may require extra security checks.
  • Verify 2FA is active and all security confirmations were completed.
  • Check email for address whitelisting or confirmation links from Crypto.com.
  • If delays are longer than normal, contact Crypto.com via their official support routes with the withdrawal ID.

2. Funds Not Showing in External Wallet

Symptoms: Crypto.com marks withdrawal as “Completed” but your wallet balance is 0.

Guidance:

  • Use the transaction hash from Crypto.com in a block explorer to confirm onchain status.
  • Ensure the network used (e.g. ERC-20, Cronos) matches the network your wallet is viewing.
  • Manually add the token contract in the receiving wallet if needed.
  • If the funds were sent to the wrong network or incompatible address, it is usually irreversible.

3. KYC or Account Restrictions

Symptoms: Deposits or withdrawals disabled or limited.

Guidance:

  • Complete any pending KYC steps with clear, valid documents.
  • Check for compliance emails requesting additional information and respond accurately.
  • Avoid repeated large or unusual transactions until the review has finished.

4. Crypto.com App / DeFi Wallet Not Working

Guidance:

  • Update both the main app and DeFi Wallet to the latest version.
  • Test connectivity by switching between Wi-Fi and mobile data.
  • Check Crypto.com status pages or social channels for service announcements.

Independent Educational Guidance — Not Affiliated With Crypto.com. For general assistance understanding these wallet flows, call our toll-free line.

Call Wallet Guidance: +1 (833)-356-9231

Onchain Wallet Keywords Covered

This page is written to be relevant for users searching for safe, educational help with:

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  • base wallet support (guidance)
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Independent Educational Guidance — Not Affiliated With MoonPay, Coinbase, Crypto.com, Onchain, or Any Wallet Provider. For general assistance call Toll-Free: +1 (833)-356-9231.